Closing the loop: from DVIR defect to resolved work order in one day
The single workflow change that took one customer from 12-day defect resolution down to under 24 hours.
Key takeaways
- At a traditional fleet, the average DVIR defect takes about 12 days to become a closed work order — paper gets filed, read on Monday, re-entered, assigned, and waited on.
- One workflow change took a customer from 12-day defect resolution to under 24 hours.
- The change: defects become work orders at submission. The moment a driver flags one, a work order lands in the shop queue with photos, location, severity, and notes — no re-entry.
- Cutting the re-entry and the email chains between driver, manager, and shop is what closes the loop in a day instead of two weeks.
The 12-day gap
The average defect noted on a DVIR at a traditional fleet takes 12 days to become a closed work order. Paper DVIRs get filed, a shop supervisor reads them Monday, enters them into a system, assigns them, parts are ordered, work happens. Twelve days.
We worked with one customer who got that number under 24 hours. Here's the single workflow change that did it.
Defects become WOs at submission
In FS365, when a driver flags a defect on the DVIR, a work order is created before the driver hands in the keys. The WO lands in the shop queue with photos, location, severity, and the driver's note attached.
Still shopping? Our side-by-side comparison walks through DVIR-to-WO workflows in FS365, Fleetio, Samsara, Geotab, and Verizon Connect.
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